Physicians and providers
Hand off calls, inbox work and charting so your time goes to patients. Your VA follows your protocols and your preferences.
See physician scenarios →Healthcare virtual assistants · Manila
Your front desk, nursing back office and schedulers. One secure office in Manila.
Trained healthcare virtual assistants who answer your patients, manage recalls, schedule, scribe and more. They are full-time IHHI employees working from our Ortigas office and logged directly into Houston servers.
Real employees. Real office.Not freelancers working from home
Compliance you can prove
Employees, not overseas contractors. Backed by a real legal framework.
A registered Metro Manila corporation with city and government permits, local management, local legal counsel and signed HIPAA and ePHI paperwork for every staff member.
One San Miguel Avenue, OrtigasOur own office on the 12th floor
More than healthcare
Accounting, legal and business back office. Anything done onsite can be done here.
Bookkeepers, legal assistants, administrators, digital marketers and content managers, all working under the same security, supervision and uptime standards as our healthcare teams.
One partner, every back-office roleHealthcare · Accounting · Legal · Business
Registered in Metro ManilaLocal office, management, permits and legal counsel
Employees, not contractorsLocally hired with full government benefits
HIPAA, SOC 2 Type II, ePHICovered by the IHS SOC 2 Type II program
Data stays in the USStaff log directly into Houston servers
What our virtual assistants do
If it can be done onsite, it can be done from our Manila office
Practices, hospitals and businesses use IHHI staff as an extension of their own team, on their systems and their hours.
Front office
Patient calls and front desk
Answer and route patient calls, confirm appointments, handle refill requests and messages, and keep your phones from ringing out.
Learn more →
Clinical back office
Back-office nursing and recalls
Nurse-trained staff work recalls, care-gap outreach, results follow-up, referrals and prior authorizations.
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Patient access
Scheduling and verification
Scheduling, reschedules, waitlists, eligibility and benefits checks before the patient arrives.
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Documentation
Medical scribing
Live or after-visit documentation in your EHR so providers finish notes during the day, not at night.
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Accounting
Accounting and finance
Bookkeeping, payables and receivables, reconciliations, payroll support and tax-season preparation.
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Legal and business
Legal and business back office
Client intake, document management, calendaring, data entry, digital marketing and content management.
Learn more →
What makes IHHI different
A real company, a real office and people who are on our payroll
Many providers hire individuals overseas as contractors working from home. We built a company in the Philippines instead.
- Infotech Houston Health and IT Inc. is registered in Metro Manila and wholly owned by Infotech Houston Solutions LLC of Houston, Texas.
- Local management, a local advocate, a contracted HR compliance agency, and all city and government permits.
- Every staff member is a locally hired employee with HIPAA and ePHI compliance paperwork on file.
- Full registration for health coverage and all government-mandated benefits.
- Redundant connectivity and backup power in a Grade A Ortigas tower.
Patient data safety
No patient data leaves the United States
IHS owns and operates its own data and voice network. Our Manila office connects directly to it, so your VA works on a screen in Manila while the data stays on servers in Texas.
Your practice · United States
Your EHR, phones and files
Your systems and patient records stay exactly where they are today.
Private
connection
connection
IHS datacenters · Houston and Dallas
Secure Houston servers
Every VA signs in to a managed desktop hosted on IHS-owned infrastructure in Texas.
Direct IHS
data and voice
data and voice
IHHI office · Ortigas, Pasig
Supervised workstations
Staff see and work, nothing is stored locally. Calls ride the IHS voice network for clear audio.
Who we work with
Built for the people who keep an office running
Office and practice managers
Cover turnover, vacations and growth without another round of local hiring. We recruit, employ, equip and supervise.
How we manage staff →Caregivers and home health agencies
Intake, visit scheduling, family updates, authorizations and caregiver coordination handled by a consistent, trained team.
See caregiver scenarios →Hospitals and imaging centers
Central scheduling, pre-registration, reminder calls and overflow coverage on infrastructure your compliance team can audit.
Healthcare services →Accounting and CPA firms
Bookkeeping and tax-season capacity from staff who work inside your firm’s systems under strict access controls.
Accounting services →Law firms and businesses
Intake, document management, calendaring, marketing and admin work that frees your in-office team.
Legal and business services →Case scenarios
See how offices like yours put a VA to work
Practical, role-by-role examples drawn from the work our teams do every day.
Family practice
The phones never stop ringing
Front desk staff are pulled between the window and the phone. A front-office HVA team takes the calls.
Read the scenario →Specialty clinic
Charting follows the doctor home
A scribe documents the visit in real time, so notes are ready for sign-off before the next patient.
Read the scenario →CPA firm
Tax season without the scramble
Bookkeeping VAs keep client books current all year and add capacity when deadlines arrive.
Read the scenario →How it works
From first call to a working team member in four steps
Tell us the role
We review the tasks, systems, hours and call volume you need covered.
Meet your match
We present trained IHHI employees suited to the role. You interview and choose.
Secure setup
We sign the BAA, MSA and SOW, provision the Houston-hosted desktop and connect phones.
Go live with support
Your VA starts on your schedule with onsite supervision in Manila and account support from Houston.
Resources
Tools to help you choose a VA provider with confidence
Free and practical. Use them with us or with anyone else you are evaluating.
Ready to meet your virtual assistant?
Tell us the role you need. We will match you with trained IHHI staff and walk you through compliance, connectivity and onboarding.