Billing support
Eligibility, claim status, denial research, statements and balance calls alongside your billing team.
Healthcare virtual assistants
Clinical and front-office support that feels like it sits down the hall
Our healthcare virtual assistants (HVAs) work inside your EHR and phone system, follow your protocols and keep your hours. Current clients use them from the front desk to back-office nursing.
Front office
Every patient call answered
Your HVA becomes the friendly, consistent voice of the practice so the staff at the window can focus on the patients in front of them.
- Inbound calls and triage to the right person
- Appointment requests and confirmations
- New patient registration
- Refill and message intake
- Portal and voicemail queues
- Records and referral requests
Back-office nursing
Recalls, follow-up and prior authorizations
Nurse-trained staff clear the work that piles up behind the exam rooms and keep patients moving through their care plans.
- Recalls and care-gap outreach
- Results follow-up calls
- Prior authorizations
- Referral coordination
- Chronic care check-ins
- Post-discharge follow-up
Scheduling and patient access
A full schedule and fewer surprises at check-in
Dedicated schedulers manage templates, waitlists and reminders, and verify coverage before the visit.
- Scheduling and reschedules
- Waitlist and cancellation backfill
- Eligibility and benefits verification
- Pre-registration and forms
- Reminder calls and texts
- Multi-location calendars
Medical scribing
Notes finished before the next patient
Scribes join the visit over a secure audio connection and document directly in your EHR for provider review and sign-off.
- Real-time visit documentation
- After-visit note completion
- Orders and referrals queued for sign-off
- Pre-visit chart prep
- Specialty-specific templates
- Inbox and task routing
And a lot more
Support across the whole practice
Digital marketing
Website content, social media, review responses and patient newsletters.
Content management
Patient education, provider bios, forms and listings kept accurate and current.
Practice administration
Credentialing paperwork, reporting, fax and inbox management, and data entry.
Task library
36 tasks our teams handle today
Filter by department to see what you could hand off first.
- Answer inbound patient calls
- Appointment reminders and confirmations
- New patient registration
- Patient portal messages
- Refill request intake
- Voicemail and callback queues
- Records requests and release forms
- Referral intake
- Recall and care-gap outreach
- Lab and imaging result follow-up calls
- Prior authorizations
- Referral coordination and tracking
- Chronic care and remote monitoring check-ins
- Pre-visit chart preparation
- Medication reconciliation support
- Live and asynchronous scribing
- Post-discharge follow-up calls
- Insurance eligibility and benefits checks
- Charge entry support
- Claim status follow-up
- Denial research and resubmission support
- Patient statements and balance calls
- Payment posting support
- Scheduling and calendar management
- Data entry and document indexing
- Fax and inbox management
- Credentialing paperwork support
- Bookkeeping and reconciliations
- Legal intake and document management
- Reporting and spreadsheets
- Website content updates
- Social media scheduling
- Online review responses
- Email newsletters
- Listing and directory management
- Patient education content
Built for patient safety
The safeguards a compliance officer asks about
- Signed HIPAA and ePHI compliance paperwork for every employee
- BAA, MSA and SOW signed with your organization
- Work performed only from our access-controlled Ortigas office
- Staff log directly into Houston servers, so no data leaves the US
- Direct voice connectivity on the IHS-owned network
- Onsite supervisors and local management every shift
Which tasks would you hand off first?
Send us your list. We will show you how an HVA would cover it and who on our team fits.